:root{font-family:Noto Sans SC,-apple-system,BlinkMacSystemFont,PingFang SC,Microsoft YaHei,sans-serif;color:#252c39;background:#f7f8fa;font-synthesis:none;font-weight:400;font-size:14px;line-height:1.6;--orange: #f36b36;--soft: #fff2eb;--muted: #949ba6;--line: #e9ecf1;--text: #252c39;--white: #fff}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap;border:0}.knowledge-media{display:block;margin:14px 0;max-width:100%}.knowledge-media video,.knowledge-media audio{width:100%;max-height:420px;border-radius:8px;display:block;margin:6px 0}.knowledge-media>a{font-size:12px}.article-public-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:24px}.article-public-actions>a{color:#ad451a;display:inline-flex;align-items:center;gap:4px;font-size:13px}.article-share{position:relative}.article-share-button{border:1px solid #e6e9ef;background:#fff;border-radius:8px;padding:7px 11px;font-size:12px;color:#525b68;white-space:nowrap}.article-share-fallback{display:block;margin-top:8px;font-size:12px;color:#525b68}.article-share-fallback input{width:100%;min-width:200px;max-width:100%;padding:8px;display:block;margin-top:4px}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit;color:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}button{background:none;border:0}a{color:inherit;text-decoration:none}input,textarea,select{border:1px solid #e1e5eb;border-radius:7px;background:#fff;outline:none;transition:border-color .15s,box-shadow .15s}input:focus,textarea:focus,select:focus{border-color:var(--orange);box-shadow:0 0 0 3px #f36b3612}button:focus-visible,a:focus-visible{outline:2px solid var(--orange);outline-offset:3px}button:hover:not(:disabled){filter:brightness(.98)}h1,h2,h3,h4,p{margin:0}svg{flex-shrink:0;vertical-align:middle}button{display:inline-flex;align-items:center;justify-content:center;gap:8px}em{font-style:normal;color:var(--orange)}small{font-size:12px}input[type=checkbox]{accent-color:var(--orange)}.muted{color:var(--muted)}.orange{color:var(--orange)}.small-text{font-size:12px}.full{width:100%}.button{height:38px;padding:0 15px;border:1px solid #e1e5eb;background:#fff;border-radius:7px;display:inline-flex;justify-content:center;align-items:center;gap:7px;font-size:12px;font-weight:500;white-space:nowrap}.button.primary{background:var(--orange);border-color:var(--orange);color:#fff;box-shadow:0 2px 3px #f36b3610}.orange-outline{color:var(--orange);border-color:#f36b3670;background:#fff}.icon-button{height:32px;width:32px;border-radius:6px;padding:0;color:#79818e}.icon-button:hover{background:#f2f4f7}.text-button{font-size:12px;color:#7b8390;padding:4px 0}.text-button:hover{color:var(--orange)}.brand-mark{height:32px;width:32px;display:inline-flex;color:var(--orange);flex-shrink:0}.brand-mark svg{height:100%;width:100%}.brand-mark.small{height:22px;width:22px}.brand-divider{display:inline-block;width:1px;height:13px;margin:0 10px;background:#d8dde4;vertical-align:-1px}.notice{display:flex;align-items:center;gap:8px;background:#fff2ed;border:1px solid #ffd4c3;color:#b44727;font-size:12px;border-radius:7px;padding:11px 14px;margin:12px 0;overflow-wrap:anywhere}.notice.success{background:#eff9f4;border-color:#cde9d9;color:#378261}.spin{animation:spin 1.1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.page-loading{min-height:250px;display:flex;align-items:center;justify-content:center;color:var(--orange)}.empty{min-height:200px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:9px;padding:28px;color:#a9afb9;text-align:center}.empty strong{font-weight:500;color:#747e8d;font-size:13px}.empty p{font-size:12px;color:#9ca3ae;max-width:350px}.empty svg{margin-bottom:7px;color:#c7cdd5}.field-label{display:block;font-size:12px;font-weight:500;margin-bottom:20px}.field-label>span{font-size:11px;color:#969daa;font-weight:400;margin-left:5px}.field-label input,.field-label select,.field-label textarea{display:block;width:100%;height:41px;margin-top:8px;font-size:13px;padding:9px 12px;font-weight:400}.field-label textarea{height:90px;resize:vertical}.field-label input::placeholder,.field-label textarea::placeholder{color:#b0b5be}.check-label{display:flex;align-items:center;gap:6px;font-size:11px;color:#7d8591;margin-bottom:20px}.modal-backdrop{position:fixed;z-index:90;inset:0;background:#1f283963;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:flex;align-items:center;justify-content:center;padding:25px}.modal{width:460px;max-height:88dvh;background:#fff;border-radius:14px;box-shadow:0 18px 80px #172b4329;display:flex;flex-direction:column;overflow:hidden}.modal.wide{width:820px}.modal>header{display:flex;align-items:center;justify-content:space-between;padding:16px 24px;border-bottom:1px solid var(--line)}.modal h2{font-size:17px;font-weight:600}.modal-body{overflow-y:auto;padding:24px}.article-meta{display:flex;align-items:center;gap:7px;font-size:12px;color:#929aa7;margin-bottom:20px}.markdown{font-size:13px;line-height:1.95;overflow-wrap:anywhere}.markdown p{margin:6px 0 12px;white-space:pre-wrap}.markdown p:last-child{margin-bottom:0}.markdown h1{font-size:23px;margin-bottom:18px}.markdown h2{font-size:18px;margin:22px 0 12px}.markdown h3{font-size:16px;margin:18px 0 10px}.markdown h4{font-size:14px;margin:14px 0 8px}.markdown ul,.markdown ol{padding-left:21px;margin:10px 0}.markdown li{margin:6px 0}.markdown blockquote{margin:12px 0;border-left:3px solid #ffd7c6;padding-left:13px;color:#8b94a1;font-size:12px}.markdown a{color:#e56b3d;text-decoration:underline;text-underline-offset:3px}.markdown a svg{margin-left:2px}.markdown img{display:block;max-width:100%;max-height:550px;object-fit:contain;margin:18px auto;border-radius:7px}.markdown table{border-collapse:collapse;display:block;overflow-x:auto;font-size:12px}.markdown td,.markdown th{border:1px solid #ddd;padding:6px}.markdown code{background:#f3f4f6;padding:2px 4px;border-radius:4px;font-size:12px}.markdown pre{overflow:auto;padding:10px;background:#f3f4f6;border-radius:5px}.green-dot,.orange-dot{width:6px;height:6px;border-radius:100%;display:inline-block;background:#4eaa83;vertical-align:middle;margin-right:5px}.orange-dot{background:var(--orange)}.chat-date{font-size:9px;text-align:center;color:#b4bbc5;margin:8px 0 26px}.message{display:flex;align-items:flex-start;gap:12px;margin:22px 0}.avatar{width:32px;height:32px;border-radius:10px;background:#fff0e8;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#ed865c}.user-avatar{background:#edf1f5;color:#91a0b1}.message-content{min-width:0;max-width:100%}.message-byline{font-size:10px;font-weight:500;margin:0 0 7px;color:#858e9b;display:flex;gap:10px;align-items:center}.message-byline>span{font-size:9px;font-weight:400;color:#a9b0ba}.message-byline .mode-label{font-size:8px;padding:1px 5px;border-radius:3px;background:#f5f6f8;color:#9ba3af}.bubble{background:#f7f8fa;border:1px solid #f0f2f5;border-radius:0 10px 10px;padding:15px 18px;font-size:12px}.bubble .markdown{font-size:12px;line-height:1.95}.bubble .markdown h1{font-size:16px}.bubble .markdown h2{font-size:14px}.from-user .bubble{background:#fff4ed;border-color:#ffe9dc}.from-user .bubble .markdown p{white-space:pre-wrap}.source-list{margin-top:12px;display:flex;flex-wrap:wrap;gap:6px}.source-list>span{display:flex;align-items:center;gap:4px;width:100%;font-size:9px;color:#a5acb7;margin-bottom:2px}.source-list button{font-size:9px;border:1px solid #e9edf2;border-radius:5px;padding:4px 7px;color:#8d97a5;text-align:left}.source-list button svg{transform:rotate(45deg)}.system-message{font-size:10px;display:flex;align-items:center;justify-content:center;gap:6px;padding:12px;color:#8f99a7;background:#f6f7f9;border-radius:6px;margin:10px 0}.thinking{display:flex;gap:8px;align-items:center;font-size:11px;color:#a1a9b3;padding:14px 44px}.resolution{font-size:10px;display:flex;align-items:center;gap:8px;margin:20px 0 10px 44px;flex-wrap:wrap;color:#949eaa}.resolution button{border:1px solid #e4e8ed;border-radius:5px;padding:5px 9px;font-size:10px;color:#7c8797}.resolution button:first-of-type{color:#659479}.resolved-box{display:flex;align-items:center;gap:8px;padding:15px;background:#f0f8f3;color:#5c9579;font-size:11px;border-radius:8px;margin-top:20px}.resolved-box button{margin-left:auto;color:#5c9579}.transfer-note{display:flex;align-items:center;gap:15px;padding:14px;background:#fff7f1;color:#bd886e;border-radius:8px;margin-bottom:22px}.transfer-note p{font-size:12px;line-height:1.9}.history-list{margin:18px 0}.history-list button{display:flex;width:100%;text-align:left;justify-content:flex-start;border-bottom:1px solid var(--line);padding:14px 0;color:#969fac}.history-list span{flex:1;min-width:0}.history-list b{display:block;color:#525e6e;font-weight:500;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.history-list small{display:block;font-size:10px;margin-top:4px}.admin-app{display:flex;min-height:100dvh;background:#f7f8fa}.admin-sidebar{width:216px;position:fixed;inset:0 auto 0 0;z-index:20;background:#fff;border-right:1px solid #e7ebf0;display:flex;flex-direction:column;padding:0 15px;transition:width .2s}.admin-brand{display:flex;align-items:center;gap:9px;height:74px;white-space:nowrap;padding:0 3px}.admin-brand .brand-mark{height:29px;width:29px}.admin-brand>span:last-child{font-size:13px;font-weight:650;color:#27323d}.admin-brand .brand-divider{margin:0 6px;height:11px}.sidebar-section-label{font-size:9px;letter-spacing:1px;color:#afb6c0;margin:25px 14px 14px}.admin-sidebar nav{display:flex;flex-direction:column;gap:9px}.admin-sidebar nav button{height:43px;padding:0 14px;justify-content:flex-start;font-size:12px;font-weight:450;color:#788291;border-radius:6px;position:relative}.admin-sidebar nav button.active{background:#fff1ea;color:var(--orange);font-weight:550}.admin-sidebar nav button.active:before{content:"";height:23px;width:3px;position:absolute;left:-15px;top:10px;background:var(--orange);border-radius:0 4px 4px 0}.admin-sidebar nav button span{margin-left:4px}.admin-sidebar nav button i{width:5px;height:5px;border-radius:100%;background:var(--orange);margin-left:auto}.sidebar-assistance{margin:auto 8px 30px;padding:18px 12px 16px;border:1px solid #f1f0ee;background:#fffdfb;border-radius:8px;color:#d1ab94}.sidebar-assistance b{font-size:10px;display:block;color:#9d8d84;margin-top:11px;font-weight:500}.sidebar-assistance p{font-size:9px;line-height:1.8;color:#b2aaa6;margin-top:7px}.operator{border-top:1px solid var(--line);display:flex;align-items:center;gap:9px;height:79px;padding:0 4px}.operator-avatar{height:32px;width:32px;background:#eef0f3;color:#959ca7;display:flex;align-items:center;justify-content:center;border-radius:50%;font-size:12px}.operator>div{flex:1}.operator b{font-size:11px;display:block;font-weight:550}.operator small{color:#a1a8b2;font-size:9px;display:block;margin-top:1px}.admin-body{margin-left:216px;min-width:0;width:calc(100% - 216px)}.admin-header{height:65px;border-bottom:1px solid #e6eaf0;background:#fff;display:flex;align-items:center;justify-content:space-between;padding:0 30px}.admin-header>div{display:flex;gap:13px;align-items:center;font-size:11px;color:#9aa3af}.admin-header b{font-weight:450;color:#697585}.collapse-button{display:none}.preview-button{height:32px;font-size:10px;color:#6c7685}.admin-content{padding:29px 30px 22px;max-width:1650px;margin:0 auto}.page-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px;gap:15px}.page-heading h1{font-size:24px;font-weight:650;letter-spacing:-.5px;line-height:1.4}.page-heading p{font-size:11px;color:#9ca4af;margin-top:9px}.heading-actions{display:flex;align-items:center;gap:10px}.heading-actions select,.list-toolbar select{height:36px;padding:0 31px 0 12px;font-size:11px;background:#fff}.heading-actions .button{height:36px;font-size:11px}.admin-footer{display:flex;justify-content:space-between;color:#b5bbc4;font-size:9px;padding:0 30px 20px;max-width:1650px;margin:auto}.admin-footer>span:last-child{display:flex;align-items:center;gap:5px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:20px}.metric-card{border:1px solid #e6eaf0;border-radius:9px;background:#fff;padding:18px 20px 17px;position:relative}.metric-top{display:flex;align-items:center;gap:5px;font-size:11px;color:#858e9b}.metric-info{color:#c2c7cf;display:flex;cursor:help}.metric-icon{height:34px;width:34px;background:#fff2eb;color:#f08b5e;display:flex;align-items:center;justify-content:center;border-radius:10px;flex-shrink:0}.metric-top .metric-icon{margin-left:auto;height:32px;width:32px}.metric-value{font-size:34px;font-weight:600;letter-spacing:-1px;color:#252d3a;margin-top:4px;line-height:1.5;font-variant-numeric:tabular-nums}.metric-value small{font-size:11px;font-weight:400;color:#9ba3ae;margin-left:9px;letter-spacing:0}.metric-note{font-size:9px;color:#adb4be;margin-top:3px}.dashboard-grid{display:grid;grid-template-columns:minmax(0,2.15fr) minmax(260px,1fr);gap:20px}.panel{background:#fff;border:1px solid #e6eaf0;border-radius:9px;overflow:hidden}.panel-heading{display:flex;justify-content:space-between;align-items:center;padding:21px 22px 0;gap:10px}.panel-heading h2{font-size:14px;font-weight:600;color:#303a47;letter-spacing:.1px}.panel-heading p{font-size:9px;color:#abb2bc;margin-top:6px}.chart-legend{display:flex;gap:15px;font-size:9px;color:#909aa8}.chart-legend span,.category-legend>div>span{display:flex;align-items:center;gap:6px}.chart-legend i,.category-legend i{height:6px;width:6px;border-radius:50%;display:inline-block;flex-shrink:0}.trend-chart{height:230px;margin:15px 20px 16px}.chart-footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid #f2f3f6;margin:0 22px;padding:12px 0;color:#b1b8c2;font-size:8px;gap:10px}.chart-footer>span:first-child{display:flex;align-items:center;gap:4px}.donut-container{height:200px;position:relative;display:flex;justify-content:center;align-items:center}.empty-donut{width:165px;height:165px;border:19px solid #eceff2;border-radius:50%}.donut-label{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);display:flex;align-items:center;flex-direction:column;pointer-events:none}.donut-label strong{font-size:29px;font-weight:600;line-height:1.4}.donut-label span{font-size:9px;color:#a0a7b2}.category-legend{padding:0 24px 20px;display:flex;flex-direction:column;gap:8px}.category-legend>p{text-align:center;font-size:10px;padding:12px 0}.category-legend>div{display:flex;align-items:center;justify-content:space-between;font-size:10px;gap:7px;color:#8b95a3}.category-legend>div>span{overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.category-legend b{font-size:11px;font-weight:500;white-space:nowrap;color:#586574}.category-legend small{font-size:9px;font-weight:400;color:#b3bac4;margin-left:15px}.recent-panel .panel-heading{padding-bottom:18px}.table-wrap{overflow-x:auto;scrollbar-width:thin}table{width:100%;border-collapse:collapse;text-align:left}th{font-size:9px;font-weight:450;color:#9ba4b0;white-space:nowrap;padding:12px 15px;background:#fafbfc;border-top:1px solid #f1f3f6;border-bottom:1px solid #f1f3f6}th:first-child,td:first-child{padding-left:22px}td{padding:16px 15px;border-bottom:1px solid #f1f3f6;font-size:10px;color:#98a1af}tbody tr:last-child td{border-bottom:none}tbody tr{cursor:pointer}tbody tr:hover{background:#fffaf7}.question-title{display:block;color:#505c6c;font-size:10px;font-weight:500;width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-code{font-size:8px;color:#b2bac5;display:block;margin-top:4px;letter-spacing:.3px}.category-label{font-size:9px;display:block;max-width:90px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cell-icon{display:flex;align-items:center;gap:4px;white-space:nowrap;font-size:9px}.time-cell{font-size:9px;white-space:nowrap}.status{display:inline-flex;align-items:center;gap:5px;font-size:9px;white-space:nowrap;font-weight:400}.status i{height:4px;width:4px;border-radius:50%;background:currentColor}.status.ai{color:#de946d}.status.pending{color:#d4a453}.status.human{color:#7495b8}.status.resolved{color:#6ca08b}.insight-panel{padding-bottom:20px}.insight-panel .panel-heading{padding-bottom:25px}.insight-item{display:flex;align-items:flex-start;gap:11px;padding:0 22px}.insight-icon{display:flex;align-items:center;justify-content:center;height:36px;width:36px;flex-shrink:0;background:#fff2eb;border-radius:10px;color:#f29870}.insight-icon.gray{background:#f2f5f8;color:#a0adbc}.insight-item h3{font-size:11px;font-weight:550;margin-top:2px}.insight-item p{font-size:10px;line-height:1.9;color:#9da6b2;margin-top:5px}.large-number{font-size:22px;font-weight:600;margin-right:3px}.insight-description{font-size:10px;color:#a3acb8;line-height:2;margin:20px 23px 0}.insight-divider{height:1px;background:#f0f2f5;margin:20px 22px}.insight-tip{font-size:9px;line-height:1.9;color:#ae987f;padding:10px;background:#fffbf3;margin:17px 22px 0;border-radius:6px}.knowledge-mode{font-size:9px;color:#a2aab6;display:flex;align-items:center;margin:0 22px 13px}.insight-panel>.button{width:calc(100% - 44px);margin:0 22px;font-size:10px;height:34px;justify-content:space-between;padding:0 13px}.recent-panel .empty{min-height:220px}.insight-panel{min-height:300px}.table-wrap .empty{margin:10px 0}.login-page{min-height:100dvh;display:flex;align-items:center;justify-content:center;background:#fafbfc;padding:30px}.login-form{width:380px;background:#fff;border:1px solid var(--line);border-radius:15px;padding:36px 34px;box-shadow:0 12px 55px #26354c05}.login-form>.brand-mark{width:42px;height:42px;margin-bottom:23px}.login-form h1{font-size:22px;font-weight:600;letter-spacing:-.4px}.login-form>p{color:#9ca6b2;font-size:12px;margin:8px 0 30px}.login-form .button{height:42px;margin-top:5px}.login-tip{display:flex;gap:8px;font-size:10px;color:#aab1bc;line-height:1.9;padding-top:24px;margin-top:25px;border-top:1px solid var(--line)}.back-customer{position:absolute;top:30px;left:35px;display:flex;gap:7px;align-items:center;color:#97a0ad;font-size:12px}.login-footer{position:absolute;bottom:25px;color:#b4bbc4;font-size:10px;letter-spacing:1px}.list-toolbar{padding:19px 22px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line)}.filter-tabs{display:flex;align-items:center;gap:6px}.filter-tabs button{font-size:10px;padding:7px 12px;color:#8d97a5;border-radius:5px;white-space:nowrap}.filter-tabs button.active{background:#fff1e9;color:var(--orange)}.search-input{display:flex;align-items:center;color:#b0b8c4;border:1px solid #e6eaf0;border-radius:6px;padding:0 10px;height:33px;min-width:170px;background:#fff}.search-input:focus-within{border-color:#f5ad8e}.search-input input{height:100%;width:100%;border:none;box-shadow:none;padding:0 0 0 7px;font-size:10px;min-width:0}.search-input input::placeholder{color:#b2b9c4}.list-footer{font-size:9px;color:#aab2be;border-top:1px solid var(--line);padding:14px 22px}.drawer-backdrop{position:fixed;inset:0;z-index:50;background:#2332484a;display:flex;justify-content:flex-end}.conversation-drawer{background:#fff;width:640px;max-width:100%;height:100dvh;display:flex;flex-direction:column;box-shadow:-10px 0 60px #263d5620}.conversation-drawer>header{display:flex;align-items:center;gap:13px;padding:16px 22px;border-bottom:1px solid var(--line);flex-shrink:0}.conversation-drawer>header h2{font-size:15px;font-weight:550}.conversation-drawer>header small{font-size:9px;color:#adb5c0}.conversation-drawer>header>.status{margin-left:auto}.conversation-meta{background:#fafbfd;border-bottom:1px solid var(--line);padding:20px 27px;flex-shrink:0}.conversation-meta h3{font-size:13px;font-weight:550;margin-bottom:13px}.conversation-meta>div{display:grid;grid-template-columns:60px 1fr 60px 1fr;gap:8px;font-size:10px;margin:8px 0}.conversation-meta span{color:#a1aab6}.conversation-meta b{font-weight:450;overflow-wrap:anywhere}.conversation-meta p{font-size:9px;color:#9eaaa4;display:flex;align-items:center;gap:4px;margin-top:14px}.admin-messages{padding:10px 26px 20px;flex:1;overflow-y:auto;scrollbar-width:thin}.admin-message{margin:19px 0 25px}.admin-message-label{display:flex;align-items:center;gap:6px;font-size:10px;color:#949eac;margin-bottom:8px}.admin-message-label time{margin-left:auto;font-size:9px;color:#b4bdc8}.admin-message>.admin-message-label+div{background:#f7f8fa;padding:12px 15px;border:1px solid #f0f2f5;border-radius:8px}.admin-message.user>.admin-message-label+div{background:#fff6f0;border-color:#ffebe0}.admin-message.agent>.admin-message-label+div{background:#f1f8f4;border-color:#e0eee5}.admin-message .markdown{font-size:11px}.admin-message.system .markdown{font-size:10px;color:#9aa4b2}.admin-sources{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}.admin-sources button{font-size:9px;color:#9f958e;border:1px solid #f0e7df;border-radius:4px;padding:3px 7px}.agent-composer{padding:20px 25px;border-top:1px solid var(--line)}.agent-composer textarea{width:100%;height:85px;font-size:12px;padding:12px;resize:none}.agent-composer textarea::placeholder{color:#abb4c0}.agent-composer>div{display:flex;justify-content:space-between;margin-top:12px}.drawer-status{padding:20px;text-align:center;background:#f8fafb;color:#9ba6b4;font-size:11px;border-top:1px solid var(--line)}.conversation-drawer>.notice{margin:8px 25px}.knowledge-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:20px}.knowledge-stats>div{display:flex;align-items:center;gap:17px;background:#fff;border:1px solid var(--line);border-radius:9px;padding:19px 22px}.knowledge-stats b{display:block;font-size:24px;font-weight:550;line-height:1.4}.knowledge-stats b i{font-style:normal;font-size:12px;color:#b0b9c5;font-weight:400}.knowledge-stats small{color:#9ca6b3;font-size:10px}.knowledge-explainer{display:flex;gap:13px;padding:17px 20px;border:1px solid #ede8e3;background:#fffcf9;border-radius:8px;margin-bottom:24px;color:#d6a889}.knowledge-explainer b{font-size:11px;color:#9d8b7f;font-weight:550}.knowledge-explainer p{font-size:10px;color:#afa397;line-height:1.9;margin-top:6px}.knowledge-row>button:first-child{display:flex;width:100%;text-align:left;justify-content:flex-start;gap:14px;padding:16px 22px;border-bottom:1px solid #f0f2f5}.knowledge-row>button:first-child:last-child{border-bottom:none}.knowledge-row>button:first-child:hover{background:#fffbf8}.doc-icon{height:34px;width:31px;border-radius:6px;background:#f6f7f9;display:flex;justify-content:center;align-items:center;color:#a2aebe}.doc-title{flex:1;min-width:0}.doc-title b{display:block;font-size:11px;font-weight:500;color:#596676;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.doc-title small{display:block;font-size:9px;color:#afb7c3;margin-top:4px}.doc-chunks{font-size:9px;color:#aab4c1;margin-right:20px}.doc-state{font-size:9px;color:#bc9e83;background:#fdf8f2;padding:3px 8px;border-radius:4px}.doc-state.embedded{background:#f0f9f4;color:#75a18b}.knowledge-row>button:first-child>svg{color:#b9c1cc;margin-left:15px}.index-progress{padding:15px 20px;background:#fff;border:1px solid var(--line);border-radius:7px;font-size:11px;color:#9a8c7f;margin-bottom:18px}.index-progress progress{display:block;width:100%;height:5px;margin-top:10px;accent-color:var(--orange)}.settings-tabs{display:flex;border-bottom:1px solid #e3e8ee;margin-bottom:23px;gap:30px}.settings-tabs button{font-size:12px;padding:0 2px 14px;color:#929dab;position:relative}.settings-tabs button.active{color:var(--orange)}.settings-tabs button.active:after{content:"";height:2px;background:var(--orange);position:absolute;bottom:-1px;left:0;right:0}.deployment-label{display:flex;align-items:center;gap:6px;font-size:10px;color:#a0aab8}.settings-form{max-width:1050px}.settings-panel{margin-bottom:20px}.settings-title{display:flex;align-items:center;gap:12px;padding:23px 25px;border-bottom:1px solid #eff1f5}.settings-title h2{font-size:13px;font-weight:550}.settings-title p{font-size:10px;color:#a3aebc;margin-top:4px}.settings-title>.button{margin-left:auto}.settings-fields{padding:24px 25px 23px;max-width:730px}.settings-fields .field-label{font-size:11px;color:#7a8798}.settings-fields .field-label input{font-size:11px;max-width:600px}.form-tip{display:flex;align-items:flex-start;gap:9px;color:#b4aa9e;background:#fcfaf6;padding:12px 14px;border-radius:6px;font-size:10px;line-height:1.9}.form-tip>svg{margin-top:3px}.two-col{max-width:none;display:grid;grid-template-columns:1fr 1fr;gap:0 24px}.full-grid{grid-column:1/-1}.settings-save{display:flex;align-items:center;justify-content:space-between;margin-top:25px;padding:0 0 14px}.settings-save>span{display:flex;align-items:center;gap:6px;color:#abb4c1;font-size:9px}.toggle-control{display:flex;align-items:center;gap:10px;font-size:10px;color:#98a3b2;margin-left:auto;cursor:pointer;position:relative}.toggle-control input{position:absolute;right:0;width:35px;height:23px;opacity:0;cursor:pointer;z-index:1;margin:0}.toggle-control i{display:block;height:21px;width:36px;background:#d9dee5;border-radius:20px;position:relative}.toggle-control i:after{content:"";height:15px;width:15px;background:#fff;border-radius:50%;position:absolute;top:3px;left:3px;transition:left .2s}.toggle-control input:checked+i{background:var(--orange)}.toggle-control input:checked+i:after{left:18px}.toggle-control input:focus-visible+i{outline:2px solid var(--orange);outline-offset:3px}.backup-list>div:not(.empty){display:flex;align-items:center;gap:20px;padding:18px 25px;border-bottom:1px solid #eef1f5}.backup-list>div>div{flex:1;min-width:0}.backup-list b{font-size:10px;font-weight:500;display:block;color:#8c98a8}.backup-list small{font-size:9px;color:#b0b9c5;display:block;overflow-wrap:anywhere;margin-top:4px}.backup-list>div>span:last-child{font-size:10px;color:#b0b9c5}.sidebar-collapsed .admin-sidebar{width:75px}.sidebar-collapsed .admin-sidebar .admin-brand>span:last-child,.sidebar-collapsed .sidebar-section-label,.sidebar-collapsed .admin-sidebar nav button>span,.sidebar-collapsed .admin-sidebar nav button i,.sidebar-collapsed .sidebar-assistance,.sidebar-collapsed .operator>div,.sidebar-collapsed .operator-avatar{display:none}.sidebar-collapsed .admin-sidebar nav{margin-top:30px}.sidebar-collapsed .admin-sidebar nav button{padding:0;justify-content:center}.sidebar-collapsed .operator{margin-top:auto;justify-content:center}.sidebar-collapsed .admin-body{margin-left:75px;width:calc(100% - 75px)}@media(min-width:1600px){.metric-card{padding:22px 25px}.trend-chart{height:280px}}@media(max-width:1250px){.admin-sidebar{width:190px;padding:0 12px}.admin-brand>span:last-child{font-size:11px}.admin-brand .brand-mark{height:25px;width:25px}.admin-body{margin-left:190px;width:calc(100% - 190px)}.admin-content{padding:26px 23px 20px}.admin-header{padding:0 23px}.metric-grid{gap:11px}.metric-card{padding:15px}.dashboard-grid{gap:16px;grid-template-columns:minmax(0,1.9fr) minmax(245px,1fr)}.panel-heading{padding:18px 17px 0}.chart-legend{gap:10px;font-size:8px}.chart-footer{font-size:7px;margin:0 17px}.question-title{width:125px}th,td{padding-left:11px;padding-right:11px}.list-toolbar{flex-wrap:wrap;gap:12px}.insight-item{padding:0 17px}.insight-divider{margin:20px 17px}.insight-panel>.button{margin:0 17px;width:calc(100% - 34px)}}@media(max-width:1050px){.admin-sidebar{width:175px}.admin-brand{gap:6px}.admin-brand>span:last-child{font-size:10px}.admin-brand .brand-divider{margin:0 4px}.admin-body{margin-left:175px;width:calc(100% - 175px)}.admin-content{padding:23px 20px}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}.metric-card{padding:16px 20px}.dashboard-grid{grid-template-columns:minmax(0,1fr)}.category-panel{display:grid;grid-template-columns:1fr 1fr;grid-template-rows:auto 1fr;min-height:235px}.category-panel .panel-heading{grid-column:1/-1}.category-panel .donut-container{height:190px}.category-legend{justify-content:center;padding-top:15px}.recent-panel{grid-row:3}.insight-panel{grid-row:4;min-height:0}.insight-panel>.button{width:200px}.insight-description{margin-top:10px}.page-heading h1{font-size:23px}.heading-actions{gap:7px}.heading-actions .icon-button{display:none}.sidebar-assistance{padding:15px 9px}.sidebar-assistance b{font-size:9px}.sidebar-assistance p{font-size:8px}.settings-title{padding:20px}.settings-fields{padding:22px 20px}.knowledge-stats{gap:12px}.knowledge-stats>div{padding:15px 12px;gap:10px}.knowledge-stats b{font-size:23px}.knowledge-stats small{font-size:8px}}@media(max-width:760px){.bubble{padding:12px 14px}.message{gap:9px}.message-byline .mode-label{font-size:7px}.resolution{margin-left:0}.resolution span{width:100%;margin-bottom:3px}.resolved-box{font-size:10px;flex-wrap:wrap}.resolved-box button{margin-left:24px}.admin-sidebar{width:65px;padding:0 10px}.admin-brand{justify-content:center;height:65px}.admin-brand>span:last-child,.sidebar-section-label,.admin-sidebar nav button span,.admin-sidebar nav button i,.sidebar-assistance,.operator>div,.operator-avatar{display:none}.admin-sidebar nav{margin-top:18px;gap:13px}.admin-sidebar nav button{padding:0;justify-content:center}.admin-sidebar nav button.active:before{left:-10px}.operator{margin-top:auto;justify-content:center}.admin-body{margin-left:65px;width:calc(100% - 65px)}.admin-header{height:58px;padding:0 17px}.admin-header>div{font-size:10px;gap:8px}.preview-button{font-size:9px;height:29px;padding:0 8px;gap:4px}.admin-content{padding:22px 16px}.page-heading{align-items:flex-start;flex-direction:column;margin-bottom:21px;gap:16px}.page-heading h1{font-size:23px}.page-heading p{font-size:10px;margin-top:7px}.heading-actions{align-self:stretch;justify-content:flex-end}.heading-actions select,.heading-actions .button{height:33px;font-size:10px}.metric-grid{gap:10px;margin-bottom:16px}.metric-card{padding:13px 14px}.metric-top{font-size:10px;gap:3px}.metric-info{display:none}.metric-top .metric-icon{height:25px;width:25px;border-radius:7px}.metric-top .metric-icon svg{width:16px;height:16px}.metric-value{font-size:30px;margin-top:7px}.metric-value small{font-size:9px}.metric-note{font-size:8px;line-height:1.7;min-height:14px}.dashboard-grid{gap:15px}.panel-heading h2{font-size:13px}.panel-heading p{font-size:8px}.panel-heading{padding:17px 15px 0}.chart-legend{font-size:7px;gap:8px}.chart-legend span{gap:4px}.chart-legend i{height:5px;width:5px}.trend-chart{height:220px;margin:10px 12px 15px}.chart-footer{flex-wrap:wrap;font-size:7px;margin:0 15px;gap:6px}.category-panel{display:block}.category-panel .donut-container{height:200px}.category-legend{padding:0 25px 20px}.category-legend>div{font-size:10px}.recent-panel .empty{min-height:210px}.empty{padding:20px}.empty p{font-size:10px}.empty strong{font-size:12px}.admin-footer{padding:0 16px 18px;font-size:8px;gap:10px}.admin-footer>span:last-child{max-width:220px;font-size:7px}.knowledge-stats{grid-template-columns:1fr;gap:9px}.knowledge-stats>div{padding:13px 17px;gap:16px}.knowledge-stats b{font-size:22px;display:inline-block;margin-right:12px}.knowledge-stats small{font-size:10px}.knowledge-stats>div>span:last-child{display:flex;align-items:center}.knowledge-explainer{padding:14px;gap:10px}.knowledge-explainer p{font-size:9px}.knowledge-explainer b{font-size:10px}.list-toolbar{padding:15px;gap:13px}.list-toolbar>.search-input{width:100%}.list-toolbar>select{width:100%;font-size:10px}.filter-tabs{gap:2px;overflow-x:auto;width:100%}.filter-tabs button{padding:6px;font-size:9px}.knowledge-row>button:first-child{padding:13px 15px;gap:9px}.doc-title b{font-size:10px}.doc-chunks{display:none}.doc-state{font-size:8px;padding:2px 5px}.knowledge-row>button:first-child>svg{margin-left:2px;width:13px}.doc-icon{width:25px;height:30px}.doc-icon svg{width:16px}.settings-tabs{gap:20px}.settings-tabs button{font-size:11px}.deployment-label{font-size:9px}.settings-title{padding:17px 15px;gap:10px;flex-wrap:wrap}.settings-title h2{font-size:12px}.settings-title p{font-size:9px}.settings-title>.metric-icon{width:29px;height:29px}.settings-fields{padding:20px 15px}.two-col{grid-template-columns:1fr}.toggle-control{margin-left:40px;margin-top:10px}.settings-save{align-items:flex-end;gap:15px}.settings-save>span{font-size:8px;max-width:160px;align-items:flex-start}.settings-save .button{font-size:10px;padding:0 12px}.settings-save svg{flex-shrink:0}.settings-title>.button{height:30px;font-size:9px;margin-left:40px}.backup-list>div:not(.empty){padding:15px;gap:10px}.backup-list .status,.backup-list small{font-size:8px}.modal-backdrop{padding:15px}.modal{max-height:92dvh}.modal>header{padding:15px 20px}.modal-body{padding:20px}.modal h2{font-size:15px}.conversation-meta{padding:15px 20px}.conversation-meta>div{grid-template-columns:60px 1fr;font-size:10px}.conversation-drawer>header{padding:13px 15px}.admin-messages{padding:8px 18px 15px}.agent-composer{padding:15px 18px}.markdown h1{font-size:20px}.login-form{width:100%;max-width:380px;padding:30px 26px}.back-customer{left:25px;top:22px}.login-form h1{font-size:21px}}@media(max-width:390px){.admin-content{padding:19px 12px}.metric-card{padding:11px}.metric-note{font-size:7px}.metric-value{font-size:28px}.metric-top{font-size:9px}.metric-top .metric-icon{height:23px;width:23px}.panel-heading{padding-left:12px;padding-right:12px}.chart-legend{gap:5px}.admin-header{padding:0 12px}.admin-header>div{font-size:9px;gap:5px}}@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation-duration:.001ms!important;transition:none!important}}@media(min-width:1051px){.admin-sidebar{width:252px;padding:0 18px}.admin-body{margin-left:252px;width:calc(100% - 252px)}.admin-brand{gap:11px}.admin-brand .brand-mark{width:35px;height:35px}.admin-brand>span:last-child{font-size:14px}.admin-brand .brand-divider{margin:0 7px}.sidebar-section-label{font-size:11px;margin-top:26px}.admin-sidebar nav button{font-size:14px;height:47px}.admin-sidebar nav button.active:before{left:-18px;top:12px}.operator b{font-size:13px}.operator small{font-size:11px}.sidebar-assistance b{font-size:12px}.sidebar-assistance p{font-size:11px}.admin-header>div{font-size:13px}.preview-button{font-size:12px;height:36px}.page-heading h1{font-size:28px}.page-heading p{font-size:13px}.heading-actions select,.heading-actions .button{font-size:12px;height:39px}.metric-top{font-size:13px}.metric-top .metric-icon{width:35px;height:35px}.metric-value{font-size:38px}.metric-value small{font-size:13px}.metric-note{font-size:11px}.panel-heading h2{font-size:17px}.panel-heading p,.chart-legend{font-size:11px}.chart-footer{font-size:10px}.trend-chart{height:240px}.category-legend>p{font-size:12px}.category-legend>div{font-size:12px}.category-legend b{font-size:13px}.category-legend small{font-size:11px}.donut-label strong{font-size:33px}.donut-label span{font-size:11px}.text-button{font-size:12px}.question-title{font-size:12px;width:155px}.conversation-code{font-size:10px}th{font-size:11px}td{font-size:12px}.category-label,.cell-icon,.time-cell,.status{font-size:11px}.insight-item h3{font-size:13px}.insight-item p,.insight-description{font-size:12px}.insight-tip,.knowledge-mode{font-size:11px}.insight-panel>.button{font-size:12px;height:38px}.empty strong{font-size:14px}.empty p{font-size:12px}.admin-footer{font-size:10px}.list-footer{font-size:11px}.filter-tabs button{font-size:12px}.search-input{height:36px}.search-input input{font-size:12px}.doc-title b{font-size:13px}.doc-title small,.doc-state,.doc-chunks{font-size:11px}.knowledge-stats small{font-size:12px}.knowledge-explainer b{font-size:13px}.knowledge-explainer p{font-size:12px}.settings-title h2{font-size:15px}.settings-title p{font-size:12px}.settings-fields .field-label,.settings-fields .field-label input{font-size:13px}.form-tip{font-size:12px}.settings-save>span{font-size:11px}}.markdown .knowledge-image-link{display:block;text-decoration:none;cursor:zoom-in}.bubble .knowledge-image-link{margin:14px 0}.bubble .knowledge-image-link img,.admin-message .knowledge-image-link img{max-height:360px;width:auto;max-width:100%;border:1px solid #e9ecf1;border-radius:8px;background:#fff}.bubble .markdown h4{font-size:13px;color:#697689;border-top:1px solid #e8ebef;padding-top:16px;margin-top:22px}.support-page{min-height:100dvh;background:#f4f5f7;color:#16181d;font-size:15px;line-height:1.6;--orange: #ff6b2c;--soft: #fff2ea}.support-header{position:sticky;top:0;z-index:25;background:#f4f5f7f0;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);border-bottom:1px solid #eceef2}.support-header-inner{max-width:760px;padding:12px 16px;margin:auto;display:flex;align-items:center;justify-content:space-between;gap:12px}.support-brand{display:flex;align-items:center;gap:12px}.support-logo{height:36px;width:36px;background:linear-gradient(135deg,#ff6b2c,#ff9147);box-shadow:0 4px 12px #ff6b2c30;border-radius:10px;display:grid;place-items:center;color:#fff;font-weight:750;font-size:18px;flex-shrink:0}.support-brand b{font-size:16px;font-weight:650;display:block;line-height:1.5}.support-brand small{font-size:12px;color:#8e96a3;display:block;line-height:1.5}.support-header nav{display:flex;align-items:center;gap:10px}.support-help-link{display:inline-flex;align-items:center;gap:5px;font-size:12px;color:#626b78;white-space:nowrap;min-height:36px}@media(max-width:420px){.support-header nav{gap:6px}.support-help-link span{display:none}.support-help-link{width:30px;justify-content:center}}.support-history{width:36px;height:36px;background:#fff;border:1px solid #e6e9ef;border-radius:10px;color:#5b6270}.support-new{height:34px;padding:0 9px;font-size:12px;color:#7f8793;gap:4px}.support-main{max-width:760px;width:100%;margin:0 auto;padding:0 16px 48px}.support-intro{padding:28px 4px 20px}.support-intro h1{font-size:25px;line-height:1.45;font-weight:700;letter-spacing:-.4px;margin-bottom:9px}.support-intro h1 em{color:#ff6b2c;font-style:normal}.support-intro p{font-size:14px;line-height:1.85;color:#69717e;max-width:690px}.support-intro.compact{padding-top:22px;padding-bottom:12px}.support-intro.compact h1{font-size:21px}.support-intro.compact p{font-size:13px}.support-form{margin:0}.support-input-card{background:#fff;border:1px solid #e6e9ef;border-radius:14px;box-shadow:0 1px 2px #10182804,0 8px 24px #10182805;padding:20px}.support-card-heading{display:flex;align-items:center;gap:9px;margin-bottom:16px}.support-card-heading>span{width:23px;height:23px;border-radius:7px;display:grid;place-items:center;background:#fff2ea;color:#ff6b2c;font-size:12px;font-weight:650}.support-card-heading h2{font-size:15px;font-weight:600}.support-card-heading small{margin-left:auto;font-size:12px;color:#929aa6}.support-input-card textarea{display:block;width:100%;padding:12px 13px;min-height:128px;resize:vertical;border:1px solid #e6e9ef;border-radius:11px;background:#fcfcfd;font-size:14px;line-height:1.8;outline:none}.support-input-card textarea::placeholder{color:#a5adb9}.support-input-card textarea:focus{border-color:#ff8b57;background:#fff;box-shadow:0 0 0 3px #ff6b2c12}.support-input-meta{display:flex;justify-content:space-between;align-items:center;gap:12px;margin-top:8px;font-size:12px;color:#969eaa}.support-input-meta>span:first-child{display:flex;align-items:center;gap:5px}.support-input-meta>span:last-child{white-space:nowrap;font-variant-numeric:tabular-nums}.support-quick{display:flex;flex-wrap:wrap;gap:7px;margin-top:15px}.support-quick button{padding:5px 11px;border-radius:30px;border:1px solid #e6e9ef;background:#fcfcfd;font-size:12px;color:#6c7480;line-height:1.7}.support-quick button:hover{border-color:#ffb18e;color:#ef6b32;background:#fff6f0}.support-submit{width:100%;min-height:48px;border-radius:12px;background:linear-gradient(135deg,#ff6b2c,#ff9147);color:#fff;font-size:15px;font-weight:600;gap:8px;box-shadow:0 5px 16px #ff6b2c22;margin-top:15px}.support-submit:disabled{opacity:.5;box-shadow:none}.support-form-foot{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:11px;color:#9aa2af;margin-top:11px;padding:0 3px}.support-form-foot button{font-size:12px;color:#7e8795;gap:5px}.support-bottom-note{margin-top:22px;text-align:center;font-size:12px;color:#a0a8b4}.support-page .message-list{padding:0;overflow:visible;margin:0;min-height:0}.support-page .chat-date{font-size:11px;color:#a2aab6;margin:8px 0 19px}.support-page .message{margin:20px 0 26px;scroll-margin-top:88px;gap:10px}.support-page .message-content{flex:1;min-width:0}.support-page .avatar{height:32px;width:32px}.support-assistant-icon{font-size:16px;font-weight:650;color:#f17843}.support-page .message-byline{font-size:12px;margin-bottom:8px}.support-page .message-byline>span{font-size:11px}.support-page .message-byline .mode-label{font-size:10px}.support-page .bubble{padding:18px 20px;background:#fff;border:1px solid #e6e9ef;border-radius:0 13px 13px;box-shadow:0 3px 12px #10182803}.support-page .bubble .markdown{font-size:14px;line-height:1.95}.support-page .bubble .markdown h1{font-size:20px}.support-page .bubble .markdown h2{font-size:17px}.support-page .bubble .markdown h3{font-size:15px}.support-page .from-user .bubble{background:#fff1e8;border-color:#ffe0cc}.support-page .from-user .message-content{flex:0 1 auto;max-width:calc(100% - 42px)}.support-page .source-list>span{font-size:11px}.support-page .source-list button{font-size:11px;background:#fff;max-width:100%;white-space:normal}.support-page .system-message{font-size:12px;line-height:1.85;padding:12px 14px;scroll-margin-top:88px;background:#ecf0f3}.support-page .resolution{margin:12px 0 22px 42px;font-size:12px;gap:10px}.support-page .resolution button{font-size:12px;padding:7px 12px;background:#fff}.support-page .resolved-box{font-size:13px;margin-bottom:20px}.support-page .thinking{font-size:13px;padding:10px 42px 22px;color:#969eaa}.support-page .reply-form{position:sticky;bottom:0;z-index:15;background:#f4f5f7;padding:12px 0 max(12px,env(safe-area-inset-bottom));display:grid;grid-template-columns:minmax(0,1fr) 80px;align-items:start;gap:0 10px}.support-page .reply-form .support-input-card{padding:12px 14px;box-shadow:none;border-radius:12px}.support-page .reply-form textarea{min-height:58px;height:58px;padding:0;border:0;border-radius:0;resize:none;background:#fff;box-shadow:none;font-size:14px}.support-page .reply-form .support-input-meta{font-size:10px;margin-top:6px}.support-page .reply-form .support-submit{height:111px;min-height:0;margin-top:0;border-radius:12px;font-size:13px;box-shadow:none}.support-page .reply-form .support-form-foot,.support-page .reply-form .notice{grid-column:1/-1}.support-page .reply-form .support-form-foot{font-size:10px}.support-page .reply-form .notice{margin-top:0}.support-page .modal{color:#252c39}.support-page .field-label{font-size:13px}@media(max-width:520px){.support-header-inner{padding:11px 16px}.support-main{padding-bottom:30px}.support-intro{padding:24px 2px 18px}.support-intro h1{font-size:23px;letter-spacing:-.7px}.support-intro p{font-size:13px;line-height:1.9}.support-input-card{padding:17px 16px}.support-card-heading{gap:8px;margin-bottom:14px}.support-card-heading h2{font-size:14px}.support-card-heading small{font-size:11px}.support-input-card textarea{min-height:146px;font-size:14px}.support-input-meta{font-size:10px;gap:7px}.support-quick{gap:6px;margin-top:13px}.support-quick button{font-size:11px;padding:5px 9px}.support-bottom-note{font-size:11px;margin-top:18px}.support-submit{margin-top:13px}.support-new{font-size:11px;padding:0 4px}.support-header nav{gap:6px}.support-brand{gap:10px}.support-page .message{gap:8px}.support-page .bubble{padding:14px}.support-page .bubble .markdown{font-size:14px}.support-page .message-byline{flex-wrap:wrap;gap:5px 8px}.support-page .from-user .message-content{max-width:calc(100% - 40px)}.support-page .resolution{margin-left:0}.support-page .resolution>span{width:100%;margin-bottom:0}.support-page .reply-form{grid-template-columns:minmax(0,1fr) 62px;gap:0 8px}.support-page .reply-form .support-input-card{padding:12px}.support-page .reply-form textarea{font-size:13px}.support-page .reply-form .support-submit{height:109px;font-size:12px;flex-direction:column;gap:6px}.support-page .reply-form .support-input-meta{font-size:9px}.support-page .support-form-foot{font-size:10px}.support-intro.compact h1{font-size:20px}}.handoff-intro{display:flex;align-items:center;gap:12px;padding:14px;border-radius:12px;background:#fff5ed;margin-bottom:22px}.handoff-icon{display:grid;place-items:center;width:42px;height:42px;flex-shrink:0;border-radius:12px;color:#ed7138;background:#ffe8d7}.handoff-intro h3{font-size:14px;font-weight:600;margin-bottom:3px}.handoff-intro p,.device-help{font-size:12px;color:#858b95;line-height:1.8}.device-fields{position:relative}.device-heading{display:flex;align-items:center;gap:6px;color:#657080}.device-heading h3{font-size:14px;font-weight:600;color:#303846}.device-heading>span,.handoff-wechat>span{font-size:11px;color:#a1a8b2;font-weight:400}.device-help{margin:7px 0 14px}.device-refresh{margin:-4px 0 12px;gap:4px;font-size:12px;color:#e97842}.device-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:0 12px}.device-grid .field-label{min-width:0;font-size:12px;margin-bottom:14px}.device-grid input,.handoff-wechat input{font-size:12px;min-width:0;background:#fcfcfd;border-radius:9px;padding:10px 11px}.handoff-wechat{padding-top:15px;border-top:1px solid #eef0f3}.handoff-privacy{display:flex;gap:5px;align-items:flex-start;color:#9aa1ac;font-size:11px;line-height:1.8;margin:2px 0 18px}.handoff-privacy svg{flex-shrink:0;margin-top:3px}.support-page button:focus-visible{outline:3px solid #ffb38c;outline-offset:3px}.support-intro h1 em{display:inline-block;margin-left:5px}.support-input-card{transition:border-color .16s,box-shadow .16s}.support-input-card:focus-within{border-color:#ffc8ad;box-shadow:0 8px 26px #e77c3b09}@media(max-width:520px){.support-page .modal{padding:0;border-radius:18px}.handoff-intro{padding:12px;gap:10px;margin-bottom:18px}.handoff-intro h3{font-size:13px}.device-grid{gap:0 10px}.device-grid input{padding:10px 8px;font-size:12px}}.support-steps{display:flex;align-items:center;justify-content:space-between;gap:8px;margin:0 4px 19px;max-width:460px;color:#a4aab5;font-size:12px}.support-steps>span{display:flex;align-items:center;gap:6px;white-space:nowrap}.support-steps i{display:grid;place-items:center;width:19px;height:19px;border-radius:50%;font-style:normal;font-size:10px;background:#e9ecf0;color:#9aa3af}.support-steps .active{color:#ed7138}.support-steps .active i{background:#ffe6d7;color:#ed7138}.support-quick-label{width:100%;font-size:11px;color:#a0a7b2;margin-bottom:2px}@media(max-width:520px){.support-steps{font-size:11px;gap:5px;margin-bottom:17px}.support-steps>span{gap:4px}}